Patriot’s Day

16 Apr

Boston is my home.  Though I grew up 100 miles Southwest most of my 20 Aunts & Uncles and scores of cousins were in Boston.  Every April, I was green with envy as they would get this holiday off, Patriot’s Day, the anniversary of the revolutionary war battles in Lexington and Concord.  My cousins would flock to Boston to watch the end of the Boston Marathon and then attend the Red Sox Patriot’s day double-header, while I sat in school.

In my 30′s, I took up running, joining a couple dozen co-workers at UTC every lunch time for 5-7 miles.   In the locker room afterward, someone would ask the question, “You doin’ Boston this year?”.    That question separated the great runners from us not-so-great.  You see, you have to qualify for Boston.  You have to have run a ‘qualifying marathon’ at below a certain time, based on your age.  There is an exemption if you are a medical doctor, I’m told.  One of the ‘elite’ runners at UTC jokingly suggested my best route to qualifying would be medical school.

The Boston Marathon is special, iconic, quirky.  Just like the city and the people.  The events of April 15, 2013 hit hard.  In the first hours, I was checking Twitter, my wife was emailing her sisters.  Everyone we know back home is ‘fine’.

…. but, Patriot’s Day will never be the same.  And that’s a sad thing.  Boston, I cry for you.

- RTR

It’s The Product, Stupid – Unintended Consequences

4 Mar

So I’m in the shower at the Rec Center this morning, using yet another brand of body wash.  Why, you ask?  Well, it’s not that I don’t have a favorite; I do.  I am a fan of Axe, even though their ad campaigns and product graphics are, well, juvenile.  I think they have a great body wash and I would use it every day, but I don’t.

Why not?  No, it’s not because young women were starting to pester me, it’s much more mundane than that.

It has to do with the bottle design.  The bottle ‘opens’ by pushing down on the back of the lid, which works like a rocker switch to open the front of the lid.  Clever design until the day when, jostled around in my travel bag, the lid opens, spilling Axe all over the inside of the bag.  It only had to happen a couple of times to make me realize that Axe was not for travel, only for home.   So now, I switch from brand to brand looking for an alternative.  The initial criteria is, the bottle can’t be opened accidentally, after that, I consider the actual contents of the bottle.

The moral of the story?  the ‘product’ is not just what’s inside the container, it is the entire experience.  Axe failed to provide the ‘product’ that I could safely bring to the rec center every morning, and now they are relegated to twice a week use.

Do you know if this is happening with your product?  Are there ‘un-intended consequences’ to your design?  You better find out!

- RTR

MY Uncle Pep

9 Feb

I want to talk today about Joe (Guiseppe) Piro.  He was my uncle.  MY uncle Pep.  He was born in 1910, married my Dad’s older sister Ida.  Pep’s sister Mary was married to my Dad’s older brother Phil.  That’s how it was done in those large Italian-American neighborhoods.

My Dad was the youngest of eight, and before he was a teenager, he lost both of his parents.  Ida raised my dad and the other young Franzosa sibs, so she and Pep waited to get married. They had one child, Theresa, when Pep was in his forties.

Let me tell you a little bit about Pep & Ida.  Neither of them ever learned to drive a car.  Living in Somerville, Massachusetts, there was no need.  You could take a bus, train or trolley anywhere you needed to go.  If the weather was good, Pepe would walk the 6 miles to John Hancock in Boston, where he worked as a printer.

Pep was a mercurial Red Sox fan.  Long suffering, like the rest of us.  Attending a Red Sox game with Pep, that was a treat!  He would fill shopping bags with homemade popcorn.  We also used to bring our own drinks, until Fenway no longer allowed it.

Pep’s LARGEST role in our lives was a family ritual.  He and Ida and ‘Tree’ (as he called Theresa) would take the bus down to Manchester, Connecticut to visit us every 4th of July weekend.  Whichever one of us was the ‘appropriate’ age would be taught how to ride a 2-wheel bike by Pep.  No one else would do.  His endless patience and good humor did the trick.  Every one of us learned at his hand.  It was his ‘thing’.  He would also take the bunch of us for a walk to Friendly’s for ice cream (my parents thought 35 cents for an ice cream cone was outrageous).

Ida passed away in 2000, but somehow, Pep never aged,  I went to see him a few years after Ida was gone.  He was probably about 93.  He had a new girlfriend.  I asked him if he was still walking everywhere.  He said “30 minutes a day”.  He had me drop him at his girlfriend’s house, I asked how he was going to get home, he winked and said, “It’s just a 15 minute walk”.

The last time I saw Pep was at his 100th birthday party.  He was as bright, cheerful and strong as ever. He shouted out, “Ricky” and gave me a bone crushing handshake.  He had outlived his girlfriend, but told me he was still lookin’.  I asked him if he was still walking everywhere.  He said he had slowed down, but he still walked to the Arlington Public Library every day to read the Boston Globe, “because it ain’t worth payin’ for”.   When he was asked how one lives to be 100, he said, “Eat healthy, get plenty of exercise and go to bed happy.”  I thought about that.  I may have seen him annoyed at the Sox once in a while, but never angry.  As my cousin Bill said, Pep didn’t have a mean bone in his body.

Two summers ago, I saw an article about a 101 year old man throwing out the first pitch at a minor league ball game.  Yup, MY Uncle Pep.

On December 24, 2012.  ”Tree” succumbed to cancer after battling the disease for many years.  Like her Dad, she never complained.

Last Friday, at 102 years of age, Joe ‘Pepe’ Piro joined Ida and Theresa.  I suppose that the loss of his only child was the one thing that finally slowed him down.  I hope he didn’t think that Theresa’s passing was the end of the line, because it certainly was not.  Here’s why:

When I was working at Computervision in the 1980′s, I met a woman named Susan Piro.  I didn’t make the connection, but eventually found out that her husband Jim was Pep’s nephew.  I said, “So you’re relate to MY Uncle Pep?”, she said, “No, you’re related to MY Uncle Pep!”

So you see, Pep.  When you look down from heaven, there are dozens and dozens of us that will always remember you as ‘MY Uncle Pep’…

and we all miss you.

- RTR

Dreaming and Doing

5 Jan

Maybe Mikey has it right….

There was an interesting blog over at HBR this week; Instead of Making Resolutions, Dream.  It puts forth the idea that, perhaps rather than working on “what’s wrong” and making New Years resolutions to exercise, lose weight, perhaps you should look at what your objective is?  What is your dream?

Why?

“While resolutions are about “shoulds,” dreaming is about hope — and who we may become.Dreaming is at the heart of disruption — it is only when we dream that we can hope to create something truly new, something that will overtake old habits, old customs, and old ways of thinking and being. And we all know by now that a disruptive path leads to a greater measure of success.”

Which brings me back to Mike.  Mike is my 23 year-old son.  He has a dream.  He just graduated college with degrees in Computer Science and Music Performance, and, like many in his generation, a load of college loan debt.  He would love to try his hand a the music profession, but has enough sense (from his Mom, I think) to know that paying off his loans comes first.  Luckily he also really enjoys computer science and has an excellent job at a local software company.

This past fall, he came home with a new tattoo on his right arm…  we had a tongue-in-cheek text session on the subject:

Mike: “I told you once before [about the tatoo].  You may have thought I wasn’t serious though – haha”

Me: “Insert lecture on best use of your money here”

Mike: “Insert my personal beliefs/artistry here”

When I read the blog “Instead of Making Resolutions, Dream“, I immediately thought of Mike.  He wanted that reminder, telling him several times a day what he wants to be.

As I head to the gym in the morning and fight the crowds that will be non-existent a month from now, as I go back to counting points via the iPhone Weightwatchers app, I realize that Mike was right.  It’s not about resolving to make improvements yet again … It’s about striving toward that goal, that objective.

The tattoo reads “DREAM ON”

- RTR

My First and Hopefully Last Political Blog

6 Nov

Who did I vote for?  This election was the toughest for me.  I believe that both candidates are honest, decent men, either of whom could lead this country.  Governor Romney proved that he could succeed in Jack Kennedy’s home state, the most liberal of them all. Personally, under President Obama, my life is  MUCH better than it was 4 years ago, when I watched 1/3 of my retirement savings disappear.

I believe in the spirit of compromise.  The way that Ronald Reagan and Tip O’Neill could be political adversaries while having the greatest respect for each other.

In the end, I could not reward a political party who’s Senate Minority Leader, rather than talking about the spirit of compromise, of working issues out with the opposition, of doing the job that NEEDED TO BE DONE, instead said:

“ The single most important thing we want to achieve is for President Obama to be a one-term president.”*

That is the SINGLE MOST IMPORTANT THING?  With hundreds of thousands out of work? With the financial system on the verge of collapse?  With the entire economy on the brink?  With Al Qaeda at our door?

The Republican congress proved to me that they had no interest in solving our countries problems.  They only had one focus, to make it as difficult as possible for the administration to succeed.  Until I see some sign of compromise, of working together for the common good.  I see no reason to give them my vote.

- RTR

 

*Senator Mitch McConnell in an interview that appeared in the National Journal on Oct. 23, 2010

We Are All Permanent Beta… or we SHOULD be

5 Oct

Back in May, we hired a new Client Support Specialist.  He is a very bright individual, but new to our technology and our line of business.  Now, four months later, he and I were having a discussion about a few customer issues, and I was struck by how, well, comfortable, he looked.

I commented on this, and he told me that while he is more comfortable, he considers himself “Permanent Beta”.  I had never heard that term before (a phrase I believe coined by Reid Hoffman earlier this year).  I love the term, much more high tech than ‘work in progress’

I did a bit of googling and found numerous references to ‘Permanent Beta’.  Ironically, this term has both positive and negative connotations.  The positives being continuous improvement, self improvement, etc.  The negatives were in articles about products that are never finished (example: Google Apps End Their State of Permanent Beta).

Frankly, I like the idea!  Is ‘never finished’ a bad thing?

When I joined the iPhone set, I thought it was really cool that Apps are updated continuously, with no requirement for me to go somewhere to get the update.

I am happy to see technology that brings me along.  I don’t have time to look for version 5.1.3.2.55 or whatever.

So, who would complain about ‘Permanent Beta’?

- People and organizations that are rigid.

- People and organizations using products or technology that require ‘big-bang’ implementations.

- People and organizations that want things ‘the way they used to be’

Not me, I’m loving this idea.

I just joined the local rec center, I’m there every morning, huffing and puffing on the treadmill, lifting embarrassingly small amounts of weight on the machines.  No matter.  I feel better, I have more energy.  I’m permanent beta.

Let’s talk eProcurement.  A year ago I didn’t know what it was.  today I’m creating punch-out supplier connections, loading local catalogs.  I’m permanent beta.

Y’all better get on this band wagon.  The Permanent Beta train is leaving the station and it NEVER STOPS.

The alternative?  You get left behind.

- RTR

 

Attitude – Livin’ The Dream with a nod to Jack Nicholson

23 Aug

Had a visit from Tom the Plumber yesterday.  I’ve known Tom for years, we were both involved with youth football years ago.  He asked me, “How’s it going?”  … I had been online with work when he arrived, and I was a bit preoccupied, so I hesitated in my response.  After a pause he said “Living the dream, huh?”

Later in the day, I had a long convo with a friend, talking about college loans that he may never be able to completely pay off.   I had a less than fulfilling webmeeting with a customer.  I had a long father/son chat with my youngest when he got home around 11:00, I finished the day online with our support organization in Bangalore, and a customer in Australia at about 12:30 AM.

There was a time when I would think of the seminal moment in Jack Nicholson’s movie, “As Good As It Gets” where his character, the OCD Melvin Udall,  says to a group of depressed patients in the waiting room of  his psychiatrist “What if this is as good as it gets?”  I used to love that line, especially when I was feeling sorry for myself ….

… but you know what?  I AM LIVING THE DREAM.

As I said to my son last night, It IS all about attitude.  It is about how you deal with what you can’t control.

Is my job challenging, even overwhelming at times?  Hell, yeah!

Are the weeds threatening to take over my lawn? most definitely!

Are the everyday challenges of  life and relationships sometimes daunting? sure thing.

Do I get everything right the first time?  puh-leeeze!

Does the upstairs toilet still leak? Uh, no (thanks, Tom)

This IS living the dream, gainfully employed, challenged, winning some, losing some, with a loving family, in a great country.

Can’t complain.

- RTR

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